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Abacus:
Asian/Pacific computerized reservations
system owned by Cathay Pacific, China
Airlines, Malaysia Airline, Philippine
Airlines, Royal Brunei, Singapore Airlines
and Worldspan.
access
code: A combination of characters
that enables a computer user to gain
entry to a field of information.
add-ons:
Additional arrangements that can be
purchased in conjunction with a tour.
adjoining
rooms: Two or more hotel rooms side
by side but not necessarily with connecting
doors.
advance
deposit: Partial payment in advance
for goods or services.
advance
purchase excursion fare (APEX):
Special roundtrip air fare calling for
restrictions and advance payment and
subject to penalties for alterations.
Aeronautical
Radio, Inc. (ARINC): A company owned
primarily by the airlines that provides
internal domestic U.S. computer communication
services among them and others.
affinity
group: An organization formed for
any purpose and subsequently sponsoring
group travel arrangements; clubs, schools
and trade associations are examples.
Africa
Travel Association: Group of governments
and travel suppliers promoting travel
to and within the African continent.
aft:
In, near or toward the back of a ship
or aircraft.
agency
administrator: IATA conference official
responsible for overseeing travel agency
relations.
agency
manager: The person who manages
a retail travel agency; in an airline-appointed
agency in the U.S., must have at least
three years of experience selling travel
to the public.
agency
rep: Sales representative of a hotel,
airline or other travel industry segment
who calls on travel agents.
agency
tour: See familiarization
trip.
agent:
In the travel industry, a company or
individual selling travel arrangements.
airline
codes: The systems of abbreviations
for airlines, airports, cities, and
fares used by the travel industry throughout
the world.
Air
Line Pilots Association (ALPA):
Collective bargaining unit for airline
pilots, copilots and engineers in the
U.S.
Airlines
Reporting Corp. (ARC): Nonprofit
airline-owned corporation that accredits
U.S. travel agencies and processes their
air sales remittances; also sets and
enforces standards for agency bonding
and handling and storage of tickets.
Air
Line Stewards and Stewardesses Association:
The trade union of U.S. airline flight
attendants.
Airport
Association Council International/North
American: Branch of world organization
of governmental operators of airports,
formerly Airport Operators Council International.
airport
tax: See head
tax.
air/sea:
Cruise or travel arrangement in which
air and sea transportation are combined.
air
taxi: Small operator of nonscheduled
or on-demand air transportation for
short distances.
Air
Transport Association (ATA): The
trade association of U.S. scheduled
airlines, based in Washington.
Air
Transport Association of Canada (ATAC):
A trade association of Canadian airlines.
Air
Travel Card: A credit card owned
and administered by the airlines; formerly
called the Universal Air Travel Plan.
all-expense
tour: A fixed-price tour including
transportation, meals, lodging and sightseeing;
be aware that the terms 'all expense'
and 'all-inclusive' are often misused.
Alliance
of Canadian Travel Associations (ACTA):
Federation of travel industry association
in the provinces.
all-in:
British term for all-inclusive.
all-inclusive
tour:See all-expense
tour.
allocation:
Assignment of rooms to a specific organization
for them to sell exclusively.
Amadeus:
The European computerized reservations
system whose founding owners are Air
France (23.36%) Lufthansa (18.28%) and
Iberia(18.28%); it is based in Madrid.
American
Association of Retired Persons (AARP):
An organization devoted entirely to
the welfare of retired persons; in the
travel sector, offers discounts and
specials on all kinds of packages and
rates.
American
Automobile Association (AAA): A
not-for-profit federation of motor clubs
in the U.S. and Canada that provides
members with travel information, highway
services, insurance and other auto-related
services; it also operates travel agencies
throughout its network.
American
Bus Association (ABA): Trade group
of intercity and charter bus operators
that has strong relations with other
segments of the travel industry.
American
Hotel & Motel Association (AH&MA):
A federation of state and regional lodging
industry associations.
American
plan (AP): A hotel rate that includes
a room and three meals a day; see full
pension.
American
Society of Travel Agents (ASTA):
Principal U.S. travel industry trade
association representing agents and
tour operators with airlines, hotels
and other industry segments as allied
members.
amidships:
At or in the direction of the middle
of a ship.
Amtrak:
The name under which the National Railroad
Passenger Corp. operates U.S. intercity
passenger trains.
APEX:
See advance
purchase excursion fare.
appointment:
Procedure by which travel agencies obtain
rights to sell products on behalf of
travel industry suppliers.
area
settlement plan: The mechanism through
which U.S. travel agents report and
remit ticket sales to the airlines and
Amtrak, operated by ARC.
Association
of British Travel Agents (ABTA):
The principal trade association of travel
agents and tour operators in the U.K.
Association
of Conference Executives (ACE):
U.K. trade association of executives
who arrange conferences.
Association
of Corporate Travel Executives (ACTE):
A U.S. group of travel management and
corporate executives dealing in business
travel.
Association
of Group Travel Executives (AGTE):
A U.S. trade association of executives
responsible for the promotion, sale,
operation or purchase of group travel
programs.
Association
of Retail Travel Agents (ARTA):
A trade association of travel retailers
in the U.S.
Association
of Retail Travel Agents Consortia (ARTAC):
U.K. trade association of travel agents'
association.
auto
drop PNR: A passenger name record
that automatically appears in the appropriate
queue when it needs to be attended to;
for example, when space becomes available
for a waitlisted client.
automated
ticket/boarding pass: Ticket stock
that can include a flight coupon and
boarding pass on one document.
availability:
Usually refers to seat or bed capacity
or its availability for booking.
available
seat miles: One aircraft seat flown
one mile whether occupied or not.
B
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back
of the house: Parts or departments
of a lodging facility not normally having
direct contact with guests.
back-to-back:
A program of multiple air charters between
two or more points with arrivals and
departures coordinated to eliminate
deadheading-sending an empty aircraft-and
waiting.
back-office
automation: Systems that computerize
agency functions other than reservations;
most often used to refer to automated
accounting
Baggage
allowance: Weight or pieces of baggage
that may be carried by a passenger with
no extra charge.
baggage
check: Official receipt issued by
a carrier for a passenger's luggage.
baggage
tag: Personal identification attached
to a piece of luggage.
bandwidth:
The amount of data, including voice
and video, that can be transmitted over
a network; often referred to as a pipe,
meaning a network's communications'
capacity .
bank
settlement plan: Airline-operated
system for payment of travel agents
accounts.
banqueting
rooms: Rooms set aside for functions.
bareboat
charter: Rental of a yacht or other
boat without crew or supplies.
barter:
The exchange by an airline or other
supplier of its product for goods and
services providing by another entity.
beam:
The breadth of a vessel at its widest
part.
bed-and-breakfast:
An arrangement for breakfast to be included
in guest accommodations; usually a private
house or a small hostelry that serves
breakfast as the only meal, including
the price in the room rate.
bedienung:
German term meaning the tip is included
on the bill.
bed
night: One person spending one
night in a hostelry; 10 persons staying
10 nights would be 100 bed nights; a
standard measure of overnight tourist
traffic.
berth:
A bed on a common carrier, often but
not necessarily built in; also a space
at a wharf for a ship to dock or anchor.
best
available: A pledge by a travel
supplier to furnish the top accommodation
possible to a client.
bias:
Preference given to flights of one carrier
over those of others in the displays
of choices on computerized reservations
systems,. A practice forbidden in the
U.S., Canada and most European countries
if the listed carriers pay to appear
in a system.
bilateral:
Agreement between two countries respecting
the designation of air carriers to fly
routes between them, and the limitations,
if any, of schedules and fares on those
routes.
blacked
out: A time when special lower fares
and other prices do not apply.
blocked
space: Reservations, often subject
to forfeiture of deposit, made with
suppliers by travel agents or wholesalers
in anticipation of resale.
boarding
priority: The standardized order
in which airlines board passengers holding
different types of tickets.
bonding:
Purchase of a guarantee of protection
for a supplier or a customer; certain
bonding programs being mandatory in
the travel industry.
bonus:
See override.
bow:
Front end of a vessel.
breakage:
Money earned by a travel supplier when
client does not use all the services
paid for as part of a package.
break-even
load factor: The load factor necessary
for scheduled traffic revenue to cover
operating costs.
British
Tourist Authority (BTA): Government
body promoting travel to U.K. throughout
the world.
Britrail
pass: Allowing unlimited travel
over the British Rail system for a specified
period of time.
brochure:
A printed folder describing a tour,
package, attraction, or designation
and specifying the arrangements.
browser:
A program that enables computer users
to access the Internet; the most widely
used browsers are Microsoft Internet
Explorer, Netscape and America Online.
bucket
shop: Travel agency that sells to
the public discounted air tickets obtained
from consolidators .
bulk
fare: Fare available only to tour
organizers or operators who buy a block
of seats from carrier.
bulkhead:
A wall dividing a vessel into cabins,
or a wall of an aircraft usually located
at the front of a passenger compartment.
bulkhead
seat: Usually roomier seat on an
aircraft right behind the bulkhead.
bullet
train: High speed train.
bump:
To displace a passenger or guest in
favor of a reservation or sale to a
person with higher priority or supposed
importance.
Bureau
of Consular Affairs: An agency within
the U.S. State Department charged with
administration of U.S. passports.
business
class: A grade of airline seat and
service usually between first class
and coach, with better seating, food,
service and check-in facilities; called
club class by some carriers.
business
travel agent: See commercial
travel agent.
bustout:
Purchase of an agency to steal and/or
fraudulently use its ticket stock and
perhaps other assets before abruptly
closing down.
bypass:
Practice by some suppliers of selling
travel products directly to the public
rather than through travel retailers.
C
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cabana:
A room or hut in a beach or pool area,
usually separate from a main building,
and maybe having beds.
cabin:
Passenger compartment of an aircraft;
standard bedroom on a ship; a small,
isolated building for rent to travelers.
cancellation
insurance: Insurance policy for
travelers guarding against loss of funds
in case traveler cannot take trip or
the arrangements are cancelled by the
supplier.
cancellation
policy: Travel supplier policy regarding
cancelled bookings and amount of notification
necessary for granting of refunds.
carriage:
The transportation of passengers, cargo
or freight and the accompanying charges.
Caribbean
Tourism Organization (CTO):
Association created for promotion of
travel to and around the area.
car
ferry: A boat designed to carry
automobiles and passengers from one
point to another.
carousel:
The circular conveyer in transportation
terminals that carriers baggage for
passengers to claim.
carrier:
A company organized to transport passengers
and/or goods.
CDW:
See collision
damage waiver.
central
reservation office: Sales office
that handles bookings on behalf of a
group of hotels.
Certified
Travel Counselor (CTC): A certification
granted by the Institute of Certified
Travel Agents upon completion of a required
course of study leading to professional
competence.
chapter
11 bankruptcy: Court protection
in the U.S. from creditors, allowing
a failing firm to continue operations,
while seeking to settle its debts.
charter:
(verb) To hire all or part of an aircraft,
ship bus, train or other transport for
a specified group or for resale to the
public; (noun) the trip so involved.
charter
airline: A U.S. or foreign carrier
with an operating certificate or permit
that allows charter service only; formerly
called supplemental airline.
charter
coach: Motorcoach or bus to be used
by a specific group for a specific trip.
check-in
time: The hour at which a room is
ready for occupancy by a guest; also,
the time for preflight ticket checking
and baggage handling.
check-out
time: The hour by which a guest
must vacate his or her accommodations,
although the management may permit continued
use of facilities.
circle
fare: A special fare lower than
the sum of the point-to-point fares
for a circle trip.
circle
trip: A journey with stopovers that
returns to the point of departure without
retracing its route.
city
pair: The origin and destination
points of an air trip.
city
terminal: An airline ticket office,
not at an airport, where a passenger
can check in, check baggage, receive
a seat assignment and get transportation
to the airport.
city
ticket office (CTO): Airline
ticket office or counter not located
at an airport.
city
tour: Sightseeing tour through a
city to view its main attractions, usually
by bus and usually lasting a half-day.
coach:
Usually the lowest and cheapest class
of transport.
codes:
Standard abbreviations and designations
used by the travel industry to indicate
elements such as airports, fares, and
classes of service and cities.
code-sharing:
An arrangement between two airlines
that allows one carrier to list its
flights under the two-letter designation
of another, usually to obtain the benefits
of on-line status for connections displayed
in reservations systems; often part
of a broader marketing pact such as
feeder agreements between regional and
major carriers, or between carriers
that cooperate on international routings.
collision
damage waiver (CDW): Protection
offered, for an extra fee, by a car
rental company against liability for
damage to a rental car.
commercial
rate: A discount rate offered to
a company or to a special customer.
commercial
travel agent: One whose clients
are companies rather than members of
the public; also a corporate agent.
commission:
An amount, usually based on a percentage,
paid to a travel agent for the sale
of supplier's product or service.
common
carrier: An enterprise that offers
transportation for hire.
common
rated: Two or more relatively adjacent
destinations to which the fare from
the point of origin is identical.
common
rating system: A European practice
enabling long-haul travelers from outside
the continent to move freely on a single
ticket at no extra cost.
commuter
airline: Scheduled carrier operating
regional U.S. service, usually with
aircraft carrying fewer than 60 passengers;
also called regional airline.
companionway:
Stairway between decks on a ship.
computerized
reservations system (CRS): Computer
system through which many travel products,
including airlines and major hotel chains,
are booked; several systems, all started
and controlled by airlines, compete
for travel agency business.
concierge:
A person or deck in a hotel in charge
of porters and bellboys; handles personal
services for a guest, including ground
arrangements.
Concorde:
A supersonic aircraft operated by Air
France and British Airways.
conditions:
To language of a travel contract which
specifies what the customer is or is
not being offered and which may specify
the circumstances under which the contract
may be invalidated; also called terms
and conditions.
conducted
tour: See escorted
tour.
Confederation
of Latin American Tourist Organization
(COTAL): Association of official
tourism bodies promoting travel to Central
and South America.
conference:
An association of carriers formed to
establish standards and rules governing
others, such as travel agents, who do
business with members of the association.
confidential
tariff: A schedule of wholesale
rates, to be marked up to include commission,
distributed in confidence to travel
agents and wholesalers.
configuration:
The interior arrangement of a vehicle,
such as an aircraft, used for transporting
passengers in various classes of service.
confirmed
reservation: Oral or written statement
by a travel industry supplier acknowledging
receipt of a reservation and promising
to honor it within specified limitations.
connecting
flight: A segment of a journey requiring
passengers to change planes on line
or interline.
connecting
rooms: Two or more rooms with private
doors permitting access from one to
the other without use of a hotel corridor.
consolidation:
Selling the same tour with identical
departure dates through a number of
wholesalers, cooperatives or other outlets
so as to increase sales and reduce the
possibility of tour cancellations; cancellation
by a charter tour operator of flights
associated with a specific departure
or departure period with transfer of
passengers to another flight or flights
to depart on or near the same day.
consolidator
wholesaler: Selling discounted scheduled
air tickets to travel agents or to the
public.
consortium:
Entity formed by individuals or companies
to acquire travel products they could
not acquire individually or to negotiate
better prices or commissions; in the
U.K. a chain of generally retail travel
outlets.
continental
breakfast: Rolls or toast and a
beverage.
continental
plan (CP): Hotel rate for room
and continental breakfast.
contractor:
Land operator providing services to
tour operators, wholesalers and travel
agents; also called ground operator,
independent contractor, land operator,
receiving agent, reception agency, receptive
operator.
cookies:
Files stored on hard drives by the browser
that, when enabled, give Web sites the
ability to track users' surfing habits
for advertising or marketing purposes.
cooperating
carrier: Scheduled line that pays
or helps to pay for brochures or other
costs of marketing a tour program.
cooperative:
A trade association formed for the same
purposes as a consortium but structured
differently, with shares held by agency
owners; see consortium.
corporate
agent: See commercial
travel agent.
corporate
card: An individual charge or credit
card issued through the traveler's employer
and typically carrying the names of
both.
corporate
rate: A reduced price applicable
to business travelers, sometimes specially
negotiated.
corporate
travel manager: An employee
who makes travel arrangements for other
employees of a company; also called
a passenger traffic manager.
couchette:
A sleeping berth on a European train.
counter
agent: Ticket agent for a carrier.
coupon,
passenger: Portion of airline ticket
retained by passenger; should be one
coupon for each air segment of a trip.
CP:
See continental
plan.
CRS:
See computerized
reservations system.
CRS
rules or codes of conduct: Regulations
imposed on operators of agency CRSs
in the U.S., Canada and most European
countries; includes prohibition against
bias displays.
Cruise
Lines International Association (CLIA):
Trade association with promotional and
training programs.
CTS:
See Certified
Travel Counselor.
CTO:
See city
ticket office; can also refer to
Caribbean
Tourism Organization.
cutoff
date: Specific date when final action
must be taken on a reservation or blocked
space.
D
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day
rate: Special rate for use of a
hotel room during the day only, usually
good between 6 a.m. and 5 p.m.
deadhead:
Aircraft, ship or other transportation
vehicle in transit without a payload;
also known as an empty leg.
deck
plan: A diagram or model of a ship's
decks; often used by agents to select
cabins.
deluxe:
Used in travel to suggest highest quality,
but much misused and meaningless.
demi-pension:
Half-pension, a hotel rate, particularly
in Europe, including bed, breakfast
and either lunch or dinner; also called
modified
American plan.
denied-boarding
compensation: Payment in the form
of cash or additional airline ticket
made to passenger by carrier when he
or she is bumped.
Department
of Transportation (DOT): U.S. government
department responsible for transportation;
includes Federal Aviation Administration,
responsible for the safety of the aviation
system and operating the air traffic
control network; also includes the Federal
Railroad Administration, Federal Highway
Administration and the Coast Guard;
responsible for airline licensing; airline
passenger protection, approval of international
rates and fares and regulations of CRSs.
departure
tax: See head
tax, passenger
facility charge.
deposit
policy: Sum required to reserve
a service or goods, for example, hotel
rooms or tours.
deposit
reservation: A reservation for which
a hotel has received advance payment
for at least one night and is usually
obligated to hold the room regardless
of the guest's arrival time; policies
vary and should be checked.
deregulation:
In the travel industry, the move, initiated
in 1978, to cease U.S. government regulation
of domestic airline fares, competition
and routes; Australia followed suit
in 1990, and Europe will begin the process
in 1993.
dine-around
plan: Provisions of meals in a package
that allows the client to chose from
among a variety of restaurants in the
area.
direct
access reservations: A CRS feature
that offers agencies a direct link via
the host's mainframe to a number of
airline or other suppliers; simple versions
allow agents only to look at but not
book in the nonhost computer, enhanced
ones permit real-time bookings there.
direct
air carrier: An airline that actually
operates aircraft, as opposed to an
indirect air carrier, which charters
passenger or cargo space for resale
in its own name.
direct
flight: Service between two points
on the same aircraft, with or without
intermediate stops.
direct
sell: British usage for selling
tours directly to the public without
going through agents.
directional
tariff: A reduced fare, often seasonal
and usually roundtrip, for passengers
originating at one end of a route only.
discounted
rates: Any rate below the standard
minimum rate.
district
sales manager (DSM): Person
in charge of sales at a district office
of a travel industry supplier.
domain
Name: A Web address, like www.twcrossroads.com,
that is needed to access a Web site.
dome
car: See observation
car.
double:
A hotel room with a double bed.
double-double:
See twin double.
double
occupancy: Rate the room rate for
a double or a twin room when it is being
occupied by two people; a discount of
50% or less of the double rate is usually
offered for single occupancy.
downgrade:
To change to a lower class of service
or accommodation.
drop-off
charge: Fee charged by car rental
company when the renter does not return
the car to the original rental location.
dry
lease: Rental of a vehicle, particularly
an aircraft, without an operator, crew
or service; a pure dry lease does not
include fuel, supplies or maintenance.
DSM:
See district
sales manager.
duplex:
A two-story suite connected by a private
stairway.
E(Return
to index)
East
Asia Travel Association (EATA):
Promotes travel to the area and disseminates
news to members in the area.
economy:
Fare or service in airlines operations,
coach or tourist class.
economy
hotel: See hotel
classifications.
efficiency
accommodation: With some cooking
facilities.
elapsed
flying time: Duration of actual
air travel after all scheduled ground
time at intermediate stops has been
deducted.
elapsed
travel time: Duration of an air
trip including time on the ground between
connecting flights.
Electronic
Ticket Delivery Network (ETDN):
A proposed ticket delivery service to
travelers on behalf of U.S. travel agencies
accredited by the Airlines Reporting
Corp.
English
breakfast: Hearty breakfast served
in the U.K. and Ireland; usually including
fruit or juice, cereal, eggs, bacon,
toast and beverage.
English
Tourist Board: Regional body responsible
for promoting travel to England.
entry
requirements: The official documentation
required by a country to allow a foreigner
to enter.
entry
tax: See head
tax.
EP:
See European
plan.
errors
and omissions insurance: A policy
that covers damages resulting from an
agent's mistake or omissions.
escort:
See tour manager.
escorted
tour: Prearranged foreign or
domestic tour, usually for a group,
with escort service and often local
guides; a sightseeing program conducted
by a guide.
escrow:
Funds placed by a travel agency or supplier
in the custody of a bank or other financial
institution until the fulfillment of
certain conditions, such as the completion
of a travel contract.
Eurailpass:
First class pass allowing unlimited
travel over the majority of European
rail systems for a specified period
of time; available in a variety of durations;
must be purchased before arriving in
Europe.
European
Civil Aviation Conference (ECAC):
An association of European aviation
officials concerned with facilitating
European air commerce.
European
plan (EP): Hotel rate that pays
for room only, meals not included.
European
Travel Commission (ETC): Cooperative
agency sponsored by European nations
for the promotion of tourism.
ex:
Departing from, as in ex Sydney.
excess
baggage: In excess by size weight
of the free allowance specified by a
carrier.
exchange
order: Document issued by a carrier
or other travel related entity requesting
provision of specified services or the
issuance of a ticket to the person named
in the document.
excursion:
A journey, usually short, made with
the intention of returning to the starting
point.
excursion
fare: Any fare offering roundtrip
transportation below the combined cost
of component one-way fares; usually
with restrictions, sometimes with advance
purchase requirement.
extension:
Tour at additional cost to buyers of
a tour or cruise; may be taken before,
during or after the basic program.
extra
section: Additional transportation
equipment, such as a plane, bus or train,
used or scheduled.
F
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familiarization
trip: A complimentary or reduced-rate
trip or tour offered to travel agents
and other segments of the industry to
acquaint them with a destination, service
or facility; usually called a fam trip.
family
plan: Discounts offered to a family
group by hotels, resorts and other suppliers.
fam
trip: See familiarization
trip.
fan
jet: See turbofan
jet.
fantail:
The stern overhang of a ship.
fathom:
Unit of length measuring 6 feet, usually
used for describing water depth.
FAQ:
Frequently asked questions, or everything-you-wanted-to-know
about a Web site, from technical questions
to privacy policies; usually presented
in a question-and-answer format.
Federal
Aviation Administration (FAA): An
agency of the U.S. Department of Transportation
that regulates civil aviation and certifies
the airworthiness of aircraft.
Federal
Maritime Administration (FMA): A
unit of the U.S. Department of Transportation
that administers federal programs affecting
waterborne commerce, the merchant marine
and the American shipbuilding industry.
Federal
Maritime Commission (FMC): Independent
U.S. government regulatory agency with
authority over international passenger
and cargo shipping.
fee-based
pricing: A method of pricing agency
services based on the suppliers' net
price, plus a mark-up that covers the
cost of delivering the service and a
profit.
ferry
flight: A nonrevenue flight for
positioning an empty aircraft.
fifth
freedom: See freedoms
of the air.
first
class hotel: See hotel
classifications.
first
sitting: The earliest dining time;
usually applies to cruises.
FIT:
See foreign
independent tour; has also loosely
come to mean any independent tour arranged
by travel agents, whether domestic or
foreign; in hotel usage can mean full
individual tariff (nondiscounted).
FIT
operator/wholesaler: A specialist
in designing and operating FITs for
travel agents to sell.
fly/drive
tour: Package for a certain number
of nights supplying car and a series
of hotel vouchers; itinerary may be
prearranged although frequently only
first and last night reservations are;
air travel may or may not be included
in the price.
food
and beverage (F&B): The department
in a hotel responsible for providing
meals and drinks.
folio:
A guest's account in a hotel, kept at
the front desk.
fore
or forward: In or toward the front
of a ship.
foreign
exchange rate: Rate at which one
country's currency can be exchanged
for that of another.
foreign
independent tour (FIT): An international
prepaid tour designed to the specifications
of the client.
freedoms
of the air: The concept that
international air commerce should operate
under six basic freedoms in any country,
allowing an aircraft or airline the
right to:
1. fly over another country's territory
without landing:
2. land for technical or other non-traffic
purposes
3. disembark traffic originating in
the carrier's home country
4. pick up traffic destined for the
carrier's country;
5. carry traffic from one foreign country
to another foreign country, and
6. carry traffic to the carrier's home
country and beyond to another foreign
country.
front
office automation: Computer system
used to make bookings particularly CRSs.
free
port: Port where goods are not subject
to duties.
free
sale: A system of reserving facilities
whereby the sales agent or the CRS equipment
does not need to obtain availability
on a booking-by-booking basis from the
principal.
frequent
flyer program: A plan offered by
airlines to award bonuses, such as free
or upgraded passage, to fare-paying
customers who fly specified minimum
mileage; concept extended to hotels
and car rental firms through frequent
stay and frequent rental plans.
front
office: Office or counter in the
lobby of a hotel for sale of rooms,
guest registration, key and mail service
and keeping guest accounts.
full
pension (FP): A hotel rate,
especially in Europe, that includes
three meals a day; also called American
plan.
fully
appointed: Travel agent approved
by the principal airline, cruise and
railroad conferences for selling travel
products and services.
G(Return
to index)
Galileo
International: Along with Worldspan
and Sabre, one of the three major U.S.-based
computerized reservations systems.
gap:
The portion of an airline itinerary
involving transportation by means other
than an IATA carrier.
gateway:
Arrival or departure city, airport or
area for a flight or tour.
General
Accounting Office: The U.S. agency
responsible for, among other matters,
travel regulations for federal employees.
general
sales agent (GSA): Agency or
other travel entity appointed by an
airline or other supplier as its sales
agent in a specific country or territory.
Greenwich
Mean Time (GMT): The mean solar
time at Greenwich, England, used as
the basis for calculating standard time
throughout the world.
gross
registered ton: 100 cubic feet of
enclosed space on a ship.
ground
arrangements: See land
arrangements.
ground
operator: See land
operator or contractor.
GSA:
See general
sales agent.
guaranteed
payment reservation: A hotel reservation
secured by the guest's agreement, usually
by credit card, to pay for the room
even if it is not used.
guaranteed
tour: One guaranteed to operate
unless canceled before an established
cutoff date.
guarantee
policy: A hotel's requirements for
holding a room for late arrival.
guest
history: Personal profile of client's
previous stays with a hotel.
guest
night: See bed
night.
guided
tour: A local sightseeing trip conducted
by a guide.
H
(Return to index)
half-pension:
See demi-pension.
half-roundtrip:
One-way portion of a roundtrip fare;
the two halves may vary on a charter
depending on the season; often scheduled
excursion fares may be advertised on
a half-roundtrip basis.
head
tax: A fee collected from a
visitor or passenger upon his entry
into or departure from an airport or
hotel; also see passenger
facility charge.
hire
car: A rental.
hospitality
suite: A hotel suite, parlor or
studio engaged for the entertainment
of those attending a meeting, conference
or convention.
host:
A representative of a tour operator
destination or other tour principal
who provides escort service at the destination:
tour manager, as against representatives
who provide only information or greeting
services.
host
system: Usually a CRS that gives
users access to others vendors and systems
though the same equipment.
hostel:
An inexpensive, usually supervised lodging
primarily for young people.
hostelry:
An accommodation that provides lodging
and/or food.
hotel
classifications: Designations
used throughout the world, whether the
rating is made professionally or promotionally.
In Europe, the general system is to
rate hotels from 5-star-deluxe-to-1-star-budget
or economy. There is no universally
accepted system in the U.S.
- Deluxe
or luxury: A top-grade hotel;
all rooms with private bath, and 'highest
standards maintained throughout.
- Moderate
class: Some rooms with private
bath and most standard public rooms
and services.
- Second
class: A budget operation; very
possibly no private bath and very
probably limited services and amenities;
also called economy or tourist class.
hotelier:
A hotel owner, manager or keeper.
hotel
package: A package offered by a
hotel, sometimes consisting only of
room and breakfast, and sometimes, especially
at a resort hotel, of room, meals, transportation,
use of sports facilities and other services.
hotel
register: The permanent record kept
by all hotels of the arrival and departure
of guests, each of whom must sign in
on arrival.
hotel
rep: A representative offering hotel
reservations to wholesalers, agents
and the public; some also offer marketing
and other services.
Hotel
Sales Management Association (HSMA):
A professional trade society of executives
responsible for marketing hotels.
housing
bureau: An organization, often government-sponsored,
that acts as a clearinghouse for accommodations,
particularly for meetings and conventions;
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